24/7 helpdesk
Helpdesk support when you need it, 24/7
ADD-IT offers business clients access to a 24-hour helpdesk. In an emergency, you can contact an ADD-IT first-line helpdesk engineer 24 hours a day, 7 days a week. Our engineers are available day and night to tackle urgent incidents, including weekends and public holidays, with support from a qualified IT professional.
What is the 24-hour first-line standby service?
ADD-IT's 24-hour standby service gives business clients access to a dedicated incident reporting number.
You can report an incident on this number 24 hours a day, 7 days a week. The on-duty first-line engineer handles the report and makes every effort to resolve the issue. The following day, you receive a report on the work carried out and any recommended next steps.
How does the 24-hour standby service work?
Once you have a 24-hour standby service contract, we provide the exclusive emergency number. ADD-IT's telephone system forwards calls to the on-duty first-line helpdesk engineer according to the agreed rota. During their shift, the engineer is always available by phone and can provide remote support promptly, through network access or telephone guidance, or visit your premises when required.
24-hour standby service pricing
The first-line 24-hour standby contract has a fixed and a variable component. You only pay for first-line helpdesk assistance when you actually need it. Variable charges depend on the time of your call and its duration.
100% commitment
The on-duty first-line helpdesk engineer is your point of contact and coordinates the resolution of the incident. As a generalist first-line IT professional, they may sometimes need a specialist before an issue can be resolved. ADD-IT always gives emergencies and incidents the highest priority, ensuring the best possible support.
24/7 support is right for you if:
- your business needs IT to be available around the clock;
- your own IT team cannot provide 24-hour coverage;
- you want immediate professional support in an emergency.